Frequently Asked Questions

Answers to some of the most common questions customers ask


When you first enroll you agreed to a commitment period, usually three or four months. At the end of your commitment period you will become a month to month student. Unless you quit (in writing) nothing will change in terms of your lessons and payments will continue to be withdrawn.
Bring all music books and supplies your teacher has assigned to you. Pack a "music bag" to organize all of your lesson materials so nothing is forgotten. If you are taking voice lessons, bring drinking water in a closed-lid container.
Arrive a minimum of 5 minutes prior to your scheduled lesson time.
You may request a make-up lesson from your teacher if you give your teacher a 30 day advance notice of your absence. Speak directly with your teacher regarding make-ups. If you schedule a make-up and miss it for whatever reason, you will forfeit that make-up lesson and no others will be scheduled.

If you signed up for private lessons online, your lessons will begin the first week of next month. So, for example, if you signed up on March 17th for Tuesday at 3:30, your first lesson will be the first Tuesday of April.

If you'd like to begin your lessons sooner than that date, simply call our store and you will be charged for the extra lessons you'd like to purchase.

All lesson payments are processed on the 15th of the month for the following month. For example, a payment on August 15 will cover all of your lessons for the month of September.

Our lessons are paid for in one month blocks. When you purchase your first lesson, you are paying for the upcoming month. On the 15th of the month, you will be charged for the next month's lessons.

For example, if you sign up on July 19, your fee will be applied to all the lessons in August. On August 15, you will be charged for all of your lessons in September.

If you sign up for lessons within the first 14 days of the month, your card will not be charged until the 15th.

Learning to play is not easy. Not having a good instrument makes it impossible to learn to play. You must practice every day on a good instrument.